Обсуждение: EnterpriseDB
Has anyone had any experience dealing with EnterpriseDB?
I have a few calls into them and a few unanswered emails concerning some issues and questions I have.
We are looking to convert our mysql applications to postgres, but concerned about the level of support they are going to provide when simple questions such as the ones i have asked go unanswered.
I dont expect tech support on the free versions we are trying out, but a question such as: 'do i have to have a paid support contract to post questions on their forums' should be easy enough to follow through. After a few weeks...yes, weeks... i have gotten a short answer of 'no you dont need a paid contract to post in the forums', but no answer to why *I* cannot. I can log in, sometimes get to the post new topic screen, but when i hit 'submit' it fails.
i have given them step by step of what I am doing, but still no answer as to what is going on.
These may seem trivial, but when I am pushing to convert to a new db system, I should be comfortable knowing the level of support I can expect when needed.
Thanks.
I have a few calls into them and a few unanswered emails concerning some issues and questions I have.
We are looking to convert our mysql applications to postgres, but concerned about the level of support they are going to provide when simple questions such as the ones i have asked go unanswered.
I dont expect tech support on the free versions we are trying out, but a question such as: 'do i have to have a paid support contract to post questions on their forums' should be easy enough to follow through. After a few weeks...yes, weeks... i have gotten a short answer of 'no you dont need a paid contract to post in the forums', but no answer to why *I* cannot. I can log in, sometimes get to the post new topic screen, but when i hit 'submit' it fails.
i have given them step by step of what I am doing, but still no answer as to what is going on.
These may seem trivial, but when I am pushing to convert to a new db system, I should be comfortable knowing the level of support I can expect when needed.
Thanks.
Bill,
It probably has to do with the holidays. They have always been responsive when I've called. That being said, several of their top developers are available on this forum.
Best Regards
Michael Gould
"Bill P." <maxarbos@yahoo.com> wrote:
Has anyone had any experience dealing with EnterpriseDB?
I have a few calls into them and a few unanswered emails concerning some issues and questions I have.
We are looking to convert our mysql applications to postgres, but concerned about the level of support they are going to provide when simple questions such as the ones i have asked go unanswered.
I dont expect tech support on the free versions we are trying out, but a question such as: 'do i have to have a paid support contract to post questions on their forums' should be easy enough to follow through. After a few weeks...yes, weeks... i have gotten a short answer of 'no you dont need a paid contract to post in the forums', but no answer to why *I* cannot. I can log in, sometimes get to the post new topic screen, but when i hit 'submit' it fails.
i have given them step by step of what I am doing, but still no answer as to what is going on.
These may seem trivial, but when I am pushing to convert to a new db system, I should be comfortable knowing the level of support I can expect when needed.
Thanks.
Michael Gould, Managing Partner
Intermodal Software Solutions, LLC
Intermodal Software Solutions, LLC
904.226.0978
904.592.5250 fax
Michael Gould wrote: > > Bill, > > It probably has to do with the holidays. They have always been > responsive when I've called. That being said, several of their top > developers are available on this forum. > > Best Regards > > Michael Gould > My experience has been the same. They have answered some of my technical questions, despite the fact that the company that I work for uses just the public domain version of PostgreSQL, not the advanced server. It seems to me that they are helpful above and beyond the call of duty. -- Mladen Gogala Sr. Oracle DBA 1500 Broadway New York, NY 10036 (212) 329-5251 http://www.vmsinfo.com The Leader in Integrated Media Intelligence Solutions
The holidays are what I was thinking, but I have been trying to get this resolved since November...so even with them, I would think there would be some sort of resolution by now.
Are any of you able to post on the enterprisedb forums without a paid contract?
Thanks.
From: Mladen Gogala <mladen.gogala@vmsinfo.com>
To: Michael Gould <mgould@intermodalsoftwaresolutions.net>
Cc: Bill P. <maxarbos@yahoo.com>; "pgsql-novice@postgresql.org" <pgsql-novice@postgresql.org>
Sent: Thu, December 30, 2010 11:28:24 AM
Subject: Re: [NOVICE] EnterpriseDB
Michael Gould wrote:
>
> Bill,
>
> It probably has to do with the holidays. They have always been responsive when I've called. That being said, several of their top developers are available on this forum.
> Best Regards
>
> Michael Gould
>
My experience has been the same. They have answered some of my technical questions, despite the fact that the company that I work for uses just the public domain version of PostgreSQL, not the advanced server. It seems to me that they are helpful above and beyond the call of duty.
--
Mladen Gogala Sr. Oracle DBA
1500 Broadway
New York, NY 10036
(212) 329-5251
http://www.vmsinfo.com The Leader in Integrated Media Intelligence Solutions
-- Sent via pgsql-novice mailing list (pgsql-novice@postgresql.org)
To make changes to your subscription:
http://www.postgresql.org/mailpref/pgsql-novice
Are any of you able to post on the enterprisedb forums without a paid contract?
Thanks.
From: Mladen Gogala <mladen.gogala@vmsinfo.com>
To: Michael Gould <mgould@intermodalsoftwaresolutions.net>
Cc: Bill P. <maxarbos@yahoo.com>; "pgsql-novice@postgresql.org" <pgsql-novice@postgresql.org>
Sent: Thu, December 30, 2010 11:28:24 AM
Subject: Re: [NOVICE] EnterpriseDB
Michael Gould wrote:
>
> Bill,
>
> It probably has to do with the holidays. They have always been responsive when I've called. That being said, several of their top developers are available on this forum.
> Best Regards
>
> Michael Gould
>
My experience has been the same. They have answered some of my technical questions, despite the fact that the company that I work for uses just the public domain version of PostgreSQL, not the advanced server. It seems to me that they are helpful above and beyond the call of duty.
--
Mladen Gogala Sr. Oracle DBA
1500 Broadway
New York, NY 10036
(212) 329-5251
http://www.vmsinfo.com The Leader in Integrated Media Intelligence Solutions
-- Sent via pgsql-novice mailing list (pgsql-novice@postgresql.org)
To make changes to your subscription:
http://www.postgresql.org/mailpref/pgsql-novice
Bill,
Yes, you should be able to post on the EnterpriseDB Forums even without a paid contract. Though in this case, it seems you are unable to do so. Can you please tell us, what exact error you are getting while posting the question on the forums.
Sorry for the inconvenience caused to you.
On Jan 3, 2011, at 8:19 PM, Bill P. wrote:
The holidays are what I was thinking, but I have been trying to get this resolved since November...so even with them, I would think there would be some sort of resolution by now.
Are any of you able to post on the enterprisedb forums without a paid contract?
Thanks.
From: Mladen Gogala <mladen.gogala@vmsinfo.com>
To: Michael Gould <mgould@intermodalsoftwaresolutions.net>
Cc: Bill P. <maxarbos@yahoo.com>; "pgsql-novice@postgresql.org" <pgsql-novice@postgresql.org>
Sent: Thu, December 30, 2010 11:28:24 AM
Subject: Re: [NOVICE] EnterpriseDB
Michael Gould wrote:
>
> Bill,
>
> It probably has to do with the holidays. They have always been responsive when I've called. That being said, several of their top developers are available on this forum.
> Best Regards
>
> Michael Gould
>
My experience has been the same. They have answered some of my technical questions, despite the fact that the company that I work for uses just the public domain version of PostgreSQL, not the advanced server. It seems to me that they are helpful above and beyond the call of duty.
--
Mladen Gogala Sr. Oracle DBA
1500 Broadway
New York, NY 10036
(212) 329-5251
http://www.vmsinfo.com The Leader in Integrated Media Intelligence Solutions
-- Sent via pgsql-novice mailing list (pgsql-novice@postgresql.org)
To make changes to your subscription:
http://www.postgresql.org/mailpref/pgsql-novice
Hi Sachin,
This is what I sent to the folks over at your company.
Thanks.
...........
When I tried to add a new topic weeks ago, i was repeatedly forwarded back to the login screen on your website (enterpriedb.com/sign-in). Once or twice I was able to get to the new topic screen as I am now, but again, when i hit submit to post the new topic, it forwards me to your 'sign-in' screen BUT...this time I am noticing that from the standard sign-in to add a new topic and where you actually post it, the protocol is HTTP vs. HTTPS, so you end up needing to sign in twice.
BUT.......
even when I do this, I now get this error after adding my username and password again on the HTTPS portion:
Information
Aside from the markup to generate this html page, this is the only code at the top of the source:
This is on OSX 10.6 on FF 3.6
This is what I sent to the folks over at your company.
Thanks.
...........
When I tried to add a new topic weeks ago, i was repeatedly forwarded back to the login screen on your website (enterpriedb.com/sign-in). Once or twice I was able to get to the new topic screen as I am now, but again, when i hit submit to post the new topic, it forwards me to your 'sign-in' screen BUT...this time I am noticing that from the standard sign-in to add a new topic and where you actually post it, the protocol is HTTP vs. HTTPS, so you end up needing to sign in twice.
BUT.......
even when I do this, I now get this error after adding my username and password again on the HTTPS portion:
Information
An error has occurred. For detailed error information, please see the HTML source code, and contact the forum Administrator. java.lang.ClassCastException |
| Forum Index |
Aside from the markup to generate this html page, this is the only code at the top of the source:
<!-- BEGIN ERROR STACK TRACE
java.lang.ClassCastException
URL is: /jforum.page?null
END ERROR STACK TRACE-->
This is on OSX 10.6 on FF 3.6
From: Sachin Srivastava <sachin.srivastava@enterprisedb.com>
To: Bill P. <maxarbos@yahoo.com>
Cc: Mladen Gogala <mladen.gogala@vmsinfo.com>; Michael Gould <mgould@intermodalsoftwaresolutions.net>; "pgsql-novice@postgresql.org" <pgsql-novice@postgresql.org>
Sent: Mon, January 3, 2011 11:04:14 AM
Subject: Re: [NOVICE] EnterpriseDB
Yes, you should be able to post on the EnterpriseDB Forums even without a paid contract. Though in this case, it seems you are unable to do so. Can you please tell us, what exact error you are getting while posting the question on the forums.
Sorry for the inconvenience caused to you.
On Jan 3, 2011, at 8:19 PM, Bill P. wrote:
The holidays are what I was thinking, but I have been trying to get this resolved since November...so even with them, I would think there would be some sort of resolution by now.
Are any of you able to post on the enterprisedb forums without a paid contract?
Thanks.
From: Mladen Gogala <mladen.gogala@vmsinfo.com>
To: Michael Gould <mgould@intermodalsoftwaresolutions.net>
Cc: Bill P. <maxarbos@yahoo.com>; "pgsql-novice@postgresql.org" <pgsql-novice@postgresql.org>
Sent: Thu, December 30, 2010 11:28:24 AM
Subject: Re: [NOVICE] EnterpriseDB
Michael Gould wrote:
>
> Bill,
>
> It probably has to do with the holidays. They have always been responsive when I've called. That being said, several of their top developers are available on this forum.
> Best Regards
>
> Michael Gould
>
My experience has been the same. They have answered some of my technical questions, despite the fact that the company that I work for uses just the public domain version of PostgreSQL, not the advanced server. It seems to me that they are helpful above and beyond the call of duty.
--
Mladen Gogala Sr. Oracle DBA
1500 Broadway
New York, NY 10036
(212) 329-5251
http://www.vmsinfo.com The Leader in Integrated Media Intelligence Solutions
-- Sent via pgsql-novice mailing list (pgsql-novice@postgresql.org)
To make changes to your subscription:
http://www.postgresql.org/mailpref/pgsql-novice
Hi Bill,
I have forwarded your issue to our website team, and they are looking into it. You will surely hear from us again regarding the same.
On Jan 4, 2011, at 12:43 AM, Bill P. wrote:
Hi Sachin,
This is what I sent to the folks over at your company.
Thanks.
...........
When I tried to add a new topic weeks ago, i was repeatedly forwarded back to the login screen on your website (enterpriedb.com/sign-in). Once or twice I was able to get to the new topic screen as I am now, but again, when i hit submit to post the new topic, it forwards me to your 'sign-in' screen BUT...this time I am noticing that from the standard sign-in to add a new topic and where you actually post it, the protocol is HTTP vs. HTTPS, so you end up needing to sign in twice.
BUT.......
even when I do this, I now get this error after adding my username and password again on the HTTPS portion:
Information
An error has occurred.
For detailed error information, please see the HTML source code, and contact the forum Administrator.
java.lang.ClassCastExceptionForum Index
Aside from the markup to generate this html page, this is the only code at the top of the source:<!-- BEGIN ERROR STACK TRACE
java.lang.ClassCastException
URL is: /jforum.page?null
END ERROR STACK TRACE-->
This is on OSX 10.6 on FF 3.6
From: Sachin Srivastava <sachin.srivastava@enterprisedb.com>
To: Bill P. <maxarbos@yahoo.com>
Cc: Mladen Gogala <mladen.gogala@vmsinfo.com>; Michael Gould <mgould@intermodalsoftwaresolutions.net>; "pgsql-novice@postgresql.org" <pgsql-novice@postgresql.org>
Sent: Mon, January 3, 2011 11:04:14 AM
Subject: Re: [NOVICE] EnterpriseDB
Bill,Yes, you should be able to post on the EnterpriseDB Forums even without a paid contract. Though in this case, it seems you are unable to do so. Can you please tell us, what exact error you are getting while posting the question on the forums.Sorry for the inconvenience caused to you.On Jan 3, 2011, at 8:19 PM, Bill P. wrote:The holidays are what I was thinking, but I have been trying to get this resolved since November...so even with them, I would think there would be some sort of resolution by now.
Are any of you able to post on the enterprisedb forums without a paid contract?
Thanks.
From: Mladen Gogala <mladen.gogala@vmsinfo.com>
To: Michael Gould <mgould@intermodalsoftwaresolutions.net>
Cc: Bill P. <maxarbos@yahoo.com>; "pgsql-novice@postgresql.org" <pgsql-novice@postgresql.org>
Sent: Thu, December 30, 2010 11:28:24 AM
Subject: Re: [NOVICE] EnterpriseDB
Michael Gould wrote:
>
> Bill,
>
> It probably has to do with the holidays. They have always been responsive when I've called. That being said, several of their top developers are available on this forum.
> Best Regards
>
> Michael Gould
>
My experience has been the same. They have answered some of my technical questions, despite the fact that the company that I work for uses just the public domain version of PostgreSQL, not the advanced server. It seems to me that they are helpful above and beyond the call of duty.
--
Mladen Gogala Sr. Oracle DBA
1500 Broadway
New York, NY 10036
(212) 329-5251
http://www.vmsinfo.com The Leader in Integrated Media Intelligence Solutions
-- Sent via pgsql-novice mailing list (pgsql-novice@postgresql.org)
To make changes to your subscription:
http://www.postgresql.org/mailpref/pgsql-novice
Hi Bill,
Just tried registering and posting a new topic and was successfully done.
http://forums.enterprisedb.com/posts/list/0/2614.page#9802
Regards,
Chetan
--
Chetan Sutrave
http://www.enterprisedb.com
Just tried registering and posting a new topic and was successfully done.
http://forums.enterprisedb.com/posts/list/0/2614.page#9802
Regards,
Chetan
On Tue, Jan 4, 2011 at 11:54 AM, Sachin Srivastava <sachin.srivastava@enterprisedb.com> wrote:
Hi Bill,I have forwarded your issue to our website team, and they are looking into it. You will surely hear from us again regarding the same.On Jan 4, 2011, at 12:43 AM, Bill P. wrote:Hi Sachin,
This is what I sent to the folks over at your company.
Thanks.
...........
When I tried to add a new topic weeks ago, i was repeatedly forwarded back to the login screen on your website (enterpriedb.com/sign-in). Once or twice I was able to get to the new topic screen as I am now, but again, when i hit submit to post the new topic, it forwards me to your 'sign-in' screen BUT...this time I am noticing that from the standard sign-in to add a new topic and where you actually post it, the protocol is HTTP vs. HTTPS, so you end up needing to sign in twice.
BUT.......
even when I do this, I now get this error after adding my username and password again on the HTTPS portion:
Information
An error has occurred.
For detailed error information, please see the HTML source code, and contact the forum Administrator.
java.lang.ClassCastExceptionForum Index
Aside from the markup to generate this html page, this is the only code at the top of the source:<!-- BEGIN ERROR STACK TRACE
java.lang.ClassCastException
URL is: /jforum.page?null
END ERROR STACK TRACE-->
This is on OSX 10.6 on FF 3.6
From: Sachin Srivastava <sachin.srivastava@enterprisedb.com>
To: Bill P. <maxarbos@yahoo.com>
Cc: Mladen Gogala <mladen.gogala@vmsinfo.com>; Michael Gould <mgould@intermodalsoftwaresolutions.net>; "pgsql-novice@postgresql.org" <pgsql-novice@postgresql.org>
Sent: Mon, January 3, 2011 11:04:14 AM
Subject: Re: [NOVICE] EnterpriseDB
Bill,Yes, you should be able to post on the EnterpriseDB Forums even without a paid contract. Though in this case, it seems you are unable to do so. Can you please tell us, what exact error you are getting while posting the question on the forums.Sorry for the inconvenience caused to you.On Jan 3, 2011, at 8:19 PM, Bill P. wrote:The holidays are what I was thinking, but I have been trying to get this resolved since November...so even with them, I would think there would be some sort of resolution by now.
Are any of you able to post on the enterprisedb forums without a paid contract?
Thanks.
From: Mladen Gogala <mladen.gogala@vmsinfo.com>
To: Michael Gould <mgould@intermodalsoftwaresolutions.net>
Cc: Bill P. <maxarbos@yahoo.com>; "pgsql-novice@postgresql.org" <pgsql-novice@postgresql.org>
Sent: Thu, December 30, 2010 11:28:24 AM
Subject: Re: [NOVICE] EnterpriseDB
Michael Gould wrote:
>
> Bill,
>
> It probably has to do with the holidays. They have always been responsive when I've called. That being said, several of their top developers are available on this forum.
> Best Regards
>
> Michael Gould
>
My experience has been the same. They have answered some of my technical questions, despite the fact that the company that I work for uses just the public domain version of PostgreSQL, not the advanced server. It seems to me that they are helpful above and beyond the call of duty.
--
Mladen Gogala Sr. Oracle DBA
1500 Broadway
New York, NY 10036
(212) 329-5251
http://www.vmsinfo.com The Leader in Integrated Media Intelligence Solutions
-- Sent via pgsql-novice mailing list (pgsql-novice@postgresql.org)
To make changes to your subscription:
http://www.postgresql.org/mailpref/pgsql-novice
--
Chetan Sutrave
http://www.enterprisedb.com
On Feb 25, 2011, at 1:32 PM, Chetan Suttraway wrote: >> For detailed error information, please see the HTML source code, and contact the forum Administrator. >> >> java.lang.ClassCastException >> Above error message comes if the text length of subject is exceeds limit. Try to keep conise subject length for post. Thanks & Regards, Vibhor Kumar