Обсуждение: Reset community password somewhat broken?
One of my co-workers is unable to reset her community password. She gets the following response from the server: Internal Server Error Recovery key not found for user! If you want/need to look up her account on the server, the user portion of her email address is 'amy', same host as my email address... Thank You chander
Chander Ganesan wrote: > One of my co-workers is unable to reset her community password. She > gets the following response from the server: > > Internal Server Error > Recovery key not found for user! > > If you want/need to look up her account on the server, the user portion > of her email address is 'amy', same host as my email address... I guess that error happens after clicking the URL mentioned in the email sent after asking for a new password?From a quicklook it seems that there is some insufficient URL escaping going on in that code path and it might be that failure/success in resetting might depend on the browser used. I will look into the underlying issue but it would be interesting to know what OS/browser combination is used here. Stefan
Stefan Kaltenbrunner wrote: > Chander Ganesan wrote: >> One of my co-workers is unable to reset her community password. She >> gets the following response from the server: >> >> Internal Server Error >> Recovery key not found for user! >> >> If you want/need to look up her account on the server, the user >> portion of her email address is 'amy', same host as my email address... > > I guess that error happens after clicking the URL mentioned in the > email sent after asking for a new password? > From a quick look it seems that there is some insufficient URL > escaping going on in that code path and it might be that > failure/success in resetting might depend on the browser used. > I will look into the underlying issue but it would be interesting to > know what OS/browser combination is used here. Windows XP and firefox... > > > > Stefan -- Chander Ganesan Open Technology Group, Inc. One Copley Parkway, Suite 210 Morrisville, NC 27560 919-463-0999/877-258-8987 http://www.otg-nc.com
Chander Ganesan wrote: > Stefan Kaltenbrunner wrote: >> Chander Ganesan wrote: >>> One of my co-workers is unable to reset her community password. She >>> gets the following response from the server: >>> >>> Internal Server Error >>> Recovery key not found for user! >>> >>> If you want/need to look up her account on the server, the user >>> portion of her email address is 'amy', same host as my email address... >> >> I guess that error happens after clicking the URL mentioned in the >> email sent after asking for a new password? >> From a quick look it seems that there is some insufficient URL >> escaping going on in that code path and it might be that >> failure/success in resetting might depend on the browser used. >> I will look into the underlying issue but it would be interesting to >> know what OS/browser combination is used here. > Windows XP and firefox... this is actually a more subtile issue :) what happens here is that by pure chance the resethash generated is ending with a "." and firefox is helpfully stripping that from the url if you simply click it... For now either copy & paste the url to your browser or ask for another reset (causing a new hash to be generated). Stefan