Re: [External] Re: PG ADMIN INSTALLATION

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От Yogesh Mahajan
Тема Re: [External] Re: PG ADMIN INSTALLATION
Дата
Msg-id CAMa=N=NW1YmOyHxLy=SUKQz+k2pchFPSzaRBfeSBTcMNgQOcMw@mail.gmail.com
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Ответ на RE: [External] Re: PG ADMIN INSTALLATION  ("Nkundiwacu, Benit" <benit.nkundiwacu@accenture.com>)
Ответы RE: [External] Re: PG ADMIN INSTALLATION  ("Nkundiwacu, Benit" <benit.nkundiwacu@accenture.com>)
Список pgadmin-support
Hi Benit,

We had tried multiple ways to figure out the root cause  but it seems to be an issue with machine configuration. 

Let me summarise my observation - 
1.Initially, there were multiple entries for pgadmin (v7, v8) which were not actually installed on the system.
2.After installing pgadmin 8.4, it was showing the error splash screen.
3.We tried configuring the fixed port, but the pgadmin error splash screen was showing random port only.
4.It is observed that the server check call ('http://127.0.0.1:' + serverPort + '/misc/ping?key=' + UUID;) does not get a response back. When we tried the same url via browser, we got an error 'Connection refused.'(which indicates some network restrictions.)
5.If pgadmin server url ('http://127.0.0.1:' + serverPort + '/?key=' + UUID;) browsed via browser it works fine which means pgadmin is working fine.
6.Also as pgadmin works on other machines, this clearly indicates the issue is NOT with pgadmin.

Here I am attaching a pgadmin.js file which bypasses the ping server just to confirm if that is the only issue. Replace contents of the pgadmin.js file located at 'C:\Program Files\pgAdmin 4\runtime\src\js' with contents in the attached file. Try launching pgadmin and check if it works. 
Kindly share logs located at %APPDATA%/Local/pgadmin/pgadmin4.***.log file. and %APPDATA%/Roaming/pgadmin/pgadmin4.log.(Expecting logs dated 14 Mar.)

Thanks,
Yogesh Mahajan
EnterpriseDB


On Thu, Mar 14, 2024 at 1:53 AM Nkundiwacu, Benit <benit.nkundiwacu@accenture.com> wrote:

Hello @Yogesh Mahajan

 

As seen from below Image, ping 127.0.0.1 is responding.

 

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Sent: Wednesday, March 13, 2024 3:26 PM
To: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>
Cc: Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>; pgadmin-support lists.postgresql.org <pgadmin-support@lists.postgresql.org>
Subject: Re: [External] Re: PG ADMIN INSTALLATION

 

Hi Benit,

 

As we have seen in the call , the ping request to the server does not respond back. 

Can you please run command Ping 127.0.0.1 on command prompt and get output.(May be a silly thing to ask, but I have seen some queries related to this.)

 

 

Thanks,

Yogesh Mahajan

EnterpriseDB

 

 

On Wed, Mar 13, 2024 at 8:57 PM Nkundiwacu, Benit <benit.nkundiwacu@accenture.com> wrote:

Great, talk to you then.

 

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Sent: Wednesday, March 13, 2024 11:20 AM
To: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>
Cc: Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>; pgadmin-support lists.postgresql.org <pgadmin-support@lists.postgresql.org>; pgadmin-team <pgadmin-team@enterprisedb.com>
Subject: Re: [External] Re: PG ADMIN INSTALLATION

 

Hi,

 

Lets connect at 9 PM IST.

 

 

Thanks,

Yogesh Mahajan

EnterpriseDB

 

 

On Wed, Mar 13, 2024 at 8:07 PM Nkundiwacu, Benit <benit.nkundiwacu@accenture.com> wrote:

Latest file.

 

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Sent: Wednesday, March 13, 2024 10:32 AM
To: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>
Cc: Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>; pgadmin-support lists.postgresql.org <pgadmin-support@lists.postgresql.org>; pgadmin-team <pgadmin-team@enterprisedb.com>
Subject: Re: [External] Re: PG ADMIN INSTALLATION

 

Hi Benit,

 

It seems you have not shared latest file from %APPDATA%/Local/pgadmin/

 

File you shared shows date 12 Mar. I was expecting date 13 Mar.

Please share the latest file.

 

Thanks,

Yogesh 

 

On Wed, 13 Mar 2024, 7:30 pm Nkundiwacu, Benit, <benit.nkundiwacu@accenture.com> wrote:

Hello @Yogesh Mahajan

 

I am sharing with you the requested files. Kindly check them and have a call with us today.

 

Thanks,

 

Benit

 

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Nkundiwacu, Benit
Sent: Wednesday, March 13, 2024 9:28 AM
To: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Cc: Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>; pgadmin-support@lists.postgresql.org; pgadmin-team <pgadmin-team@enterprisedb.com>
Subject: RE: [External] Re: PG ADMIN INSTALLATION

 

Hello @Yogesh Mahajan

 

I’ll try the below but can you share with me endpoints the pgadmins connecting to so networking team can associate a port number to it.

 

Also please lets have a call today and check together as this is a priority task to fix.

 

Thanks,

 

Benit

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Sent: Wednesday, March 13, 2024 4:10 AM
To: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>
Cc: Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>; pgadmin-support@lists.postgresql.org; pgadmin-team <pgadmin-team@enterprisedb.com>
Subject: Re: [External] Re: PG ADMIN INSTALLATION

 

Hi Benit,

 

I tried multiple ways, but could not reproduce the issue.

 

Do you have Antivirus installed on the system? If yes can you please check if it is blocking nwjs/network calls?

 

Also can you please try the below steps and let me know the output.

 

1.In runtime_config.json, set "fixedPort" equals to true. and portNo with 5050. Check if launching pgadmin works.

 

2.Replace contents of pgadmin.js file located at 'C:\Program Files\pgAdmin 4\runtime\src\js' with contents in the attached file. Try launching pgadmin. 

Share logs located at %APPDATA%/Local/pgadmin/pgadmin4.***.log file. and %APPDATA%/Roaming/pgadmin/pgadmin4.log

 

 

Thanks,

Yogesh Mahajan

EnterpriseDB

 

 

On Tue, Mar 12, 2024 at 10:11 PM Nkundiwacu, Benit <benit.nkundiwacu@accenture.com> wrote:

Hello @Yogesh Mahajan

 

I am sharing the requested pgadmin file.

 

Thanks,

 

Benit

 

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Sent: Tuesday, March 12, 2024 11:51 AM
To: Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>
Cc: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>; pgadmin-support@lists.postgresql.org
Subject: Re: [External] Re: PG ADMIN INSTALLATION

 

Hi,

 

Please joint link below - 

 

 

Thanks,

Yogesh Mahajan

EnterpriseDB

 

 

On Tue, Mar 12, 2024 at 7:20 PM Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com> wrote:

Hi Yogesh,

 

Can we get back into a call?

 

 

Thanks & Regards,

Sanoop Bhaskaran
AIP+ | Technical Account Manager

Accenture Applied Intelligence

 

 

Mobile: +1 647-997-4599

Upcoming PTONone

Public Holiday : None

Upcoming Training/WorkshopNone 

 

 

 

From: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>
Sent: Tuesday, March 12, 2024 9:39 AM
To: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Cc: pgadmin-support@lists.postgresql.org; Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>
Subject: RE: [External] Re: PG ADMIN INSTALLATION

 

Hello @Yogesh Mahajan

 

I tried to install pgadmins version 8.3 but its not supported by the windows versions.

 

Thanks,

 

Benit

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Sent: Monday, March 11, 2024 11:47 PM
To: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>
Cc: pgadmin-support@lists.postgresql.org; Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>
Subject: Re: [External] Re: PG ADMIN INSTALLATION

 

Hi,

 

We can connect at 6PM IST Tuesday. Please find the meeting link.

 

 

Thanks,

Yogesh Mahajan

EnterpriseDB

 

 

On Mon, Mar 11, 2024 at 9:45 PM Nkundiwacu, Benit <benit.nkundiwacu@accenture.com> wrote:

Hello @pgadmin-support@lists.postgresql.org / @Yogesh Mahajan

 

Kindly provide US time zone engineer to help us solve pgadmins issues we’re facing.

 

Thanks,

 

Benit

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Nkundiwacu, Benit
Sent: Monday, March 11, 2024 12:13 PM
To: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Cc: pgadmin-support@lists.postgresql.org; Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>
Subject: RE: [External] Re: PG ADMIN INSTALLATION

 

Hello @Yogesh Mahajan

 

Kindly please let me know if you’re available 6pm IST tomorrow 3/11/2024.

 

Thanks,

 

Benit

 

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Nkundiwacu, Benit
Sent: Friday, March 8, 2024 4:50 PM
To: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Cc: pgadmin-support@lists.postgresql.org; Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>
Subject: RE: [External] Re: PG ADMIN INSTALLATION

 

Hello @Yogesh Mahajan

 

I am available Monday 11/03/2024 6PM IST. Let me know if that works for you as well.

 

Thanks,

 

Benit

 

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Sent: Friday, March 8, 2024 6:00 AM
To: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>
Cc: pgadmin-support@lists.postgresql.org; Bhaskaran, Sanoop <sanoop.bhaskaran@accenture.com>
Subject: Re: [External] Re: PG ADMIN INSTALLATION

 

Hi,

 

My working time is 9AM-6PM IST. We can connect in between. pgadmin installers are not tested on 32 bit systems.

 

Thanks,

Yogesh Mahajan

EnterpriseDB

 

 

On Thu, Mar 7, 2024 at 7:54 PM Nkundiwacu, Benit <benit.nkundiwacu@accenture.com> wrote:

Hello @Yogesh Mahajan

 

My windows system type is 64 bit. Also the latest pgadmins version is not supported by windows version.

 

 

Let me if you can provide an engineer to check with me. My availability is 9am-5pm Canada est.

 

Thanks,

 

Benit

 

 

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>
Sent: Thursday, March 7, 2024 12:26 AM
To: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Cc: pgadmin-support@lists.postgresql.org
Subject: Re: [External] Re: PG ADMIN INSTALLATION

 

Hello, 

 

Kindly share both 32 and 64 pgadmins.

 

Thanks,

 

Benit


From: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Sent: Wednesday, March 6, 2024 11:41:28 PM
To: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>
Cc: pgadmin-support@lists.postgresql.org <pgadmin-support@lists.postgresql.org>
Subject: Re: [External] Re: PG ADMIN INSTALLATION

 

Hi,

 

I am able to install and launch pgadmin successfully on Windows Server 2019. 

What is your system type? Are you using 32 bit? pgadmin does not support 32 bit systems.

 

Thanks,

Yogesh Mahajan

EnterpriseDB

 

 

On Wed, Mar 6, 2024 at 7:54 PM Nkundiwacu, Benit <benit.nkundiwacu@accenture.com> wrote:

Hello @Yogesh Mahajan

 

Hope you’re doing great.

 

I have tried to install pgadmin latest version and the program is not supported.

 

Kindly let us which pgadmin version is compatible with the window version I am using.

 

Thanks,

 

Benit

 

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

From: Yogesh Mahajan <yogesh.mahajan@enterprisedb.com>
Sent: Wednesday, March 6, 2024 4:30 AM
To: Nkundiwacu, Benit <benit.nkundiwacu@accenture.com>
Cc: pgadmin-support@lists.postgresql.org
Subject: [External] Re: PG ADMIN INSTALLATION

 

CAUTION: External email. Be cautious with links and attachments.

 

Hi,

 

From the screenshot it seems you are using pgadmin version 7.x.

Kindly upgrade to latest 8.3 which can be downloaded from here.

 

Thanks,

Yogesh Mahajan

EnterpriseDB

 

 

On Wed, Mar 6, 2024 at 2:46 PM Yogesh Mahajan <yogesh.mahajan@enterprisedb.com> wrote:

Hi,

 

Can you please provide OS details. Also from where did you download the pgadmin installer? 

 

Thanks,

Yogesh Mahajan

EnterpriseDB

 

 

On Wed, Mar 6, 2024 at 2:27 PM Nkundiwacu, Benit <benit.nkundiwacu@accenture.com> wrote:

Hello @pgadmin-support@lists.postgresql.org

 

We kindly seek your support on below issue we are facing. Kindly help us in resolving this issue.

 

 

Thanks,

 

Benit

 

Nkundiwacu Benit
AIP+ | Engineering Support
Accenture Applied Intelligence

 

 

 



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