I'll try those steps and see if anything happens. Thank you for your help.
On Sun, Oct 18, 2020, 7:17 PM Alejandro Román <alejandro@aroman.sh> wrote:
On Sun, Oct 18, 2020 at 06:49:02PM -0400, Kristina J wrote: > I tried run as an Administrator still nothing. I attached a zip file of the > installer log.
That log folder didn't tell us much about the error. I'm not sure if the installer is executed at all. Some other things I think you could try (if you haven't already):
1. Restart your computer, disable the antivirus again and then try running the installer again as an administrator. 2. Make sure there aren't any other hidden files in the %TEMP% folder. 3. Make sure that you have all the requirements from the EDB installation guide [0].
If none of that works, I suggest you contact EDB support to ask them why their installer may not be running. You can find their support email address at [1].