Job Description
About Amazon Web Services
Amazon Web Services is the market leader and technology forerunner in Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will act as the ‘Cloud Ninja’ across all the cloud products arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Are you a Technical geek with quirky thinking & obsessed with customer success; Do you prefer “getting your hands dirty” and solving challenging technical issues, then we would love to have you as part of our team. We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
Why AWS Support?
Follow-the-sun model with support sites in various locations globally: Better work-life balance for engineers in each site; Immense Career Growth opportunities with AWS in various other streams; Diverseness: Support engineers not only work on a broad spectrum of technical issues but will also
- Coach/Mentor new hires
- Develop and present training
- Partner with development teams on complex issues
- Participate in recruiting
- Write tools/script to help the team
- Work with leadership on process improvement or strategic initiatives.
Same as external
Basic Qualifications
Basic qualifications
- Expert in one or more of following DB Engines with relative 4+yrs experience:
Ø Mysql
Ø PostgreSQL
- DB performance tuning and troubleshooting
- Experienced setting up monitoring / alarming for production DB environments
- Linux/Windows system administration fundamentals.
- Experienced with linux/Windows system monitoring and analysis
- Good understanding of distributed computing environments
- Good understanding on DNS, TCP/IP protocols.
- Technology-related Bachelor’s degree or equivalent work experience
- Excellent oral and written communication skills
- Excellent troubleshooting skills with customer service experience / strong customer focus
- Self-starter who is excited about learning new technologies on a regular basis
Please reply back with the latest resume.
Regards
David