DBA/Unix System Administrator

Interactions is  high tech start up that is providing an innovative solution to fix the 800# problem where you get  frustrating automated system, or an agent who makes mistakes or can't communicate well. We do it by combining technology's ability to be consistent and deliver cost savings and the human ability to understand and make customers happy. Companies have recognized how revolutionary our approach is and we are working with companies large and small that understand how our approach can improve customer satisfaction while delivering dramatic cost savings. Interactions is  venture backed company that is growing fast. You will be successful at Interactions if you: - Thrive in  fast-paced, start-up environment  - Enjoy defining your own goals and directing your own day-to-day activities  - Enjoy working with  friendly crew of people that are highly motivated to succeed  - Like to have fun while you work You can learn more about Interactions by visiting our website and clicking on the spinning demo cube.  http://www.interactions.net/

Position Overview:

The DBA/System Administrator is responsible for deploying, monitoring and maintaining DB environment, system  and third party software applications, servers to support our managed services solution to clients.  Additionally, the administrator participates in systems/network design, policy/procedure and cost analysis related activities. This position also interfaces with the research and development group on selected projects as needed.  This position has no reports.For this position we will consider someone who is willing to work on contract basis during the initial evaluation period prior to joining as  full time employee.

Required Skills:

Database administration skills

- Overall database design and strategy

- Specify hardware needs

- Ongoing capacity planing

- Monitor and optimize system performance, OS configuration and optimization

- Ensuring that storage, archiving, backup and recovery procedures are functioning correctly

- Writing database documentation, including data standards, procedures and definitions

- Design and maintain security to control access permissions and privileges

- Provide training as needed

- Work closely with Development and Technical Operations team

- Current Enviornmnet: PostgreSQL

Expert-level systems administration skills with UNIX-like systems a PLUS.

- (Linux, FreeBSD) Installation and configuration, backups, performance tuning, patching

- Troubleshooting, understanding of kernel-level fundamentals, debug info collection

- Proficient with systems scripting in shell script(, , Bourne), Perl, AWK/Sed, etc

Expert-level IP networking skills a PLUS (TCPIP, VLANs, MPLS, WAN, DHCP, DNS, etc)

- Network problem identification, isolation, and resolution

- Operating DHCP (isc-dhcpd, Cisco) and DNS (bind) services

- Working experience with Cisco routers and switches; other vendors  plus.

- Access-lists, route-maps, IP routing and dynamic routing protocols (RIP, OSPF, ISIS, BGP) NAT, VPNs (IPSEC, SSL), remote VPN users

- Network and System Security Skills

General firewall knowledge a PLUS:

- Commercial firewalls (Cisco Pix, Checkpoint) or open-source (ipfilter, ipfw, pf, ipchains)

- Security policy and access controls for networks, systems, and users.

Telephony skills a PLUS:

- VOIP (SIP), IP PBX (Asterisk), IP Phones

- TDM voice circuits; T1 robbed-bit and PRI signaling

- Basic understanding of the PSTN, PBXs, call routing

Network Management and Monitoring Systems a PLUS: 

- Familiarity with operational management controls; change management policies and procedures, outage reporting, and job time accounting

- Outage handling, service provider interaction, trouble escalation

Other Skills

- Organization, Time Management, and Work Prioritization

- Teaming, written and verbal communication

Please reply to techopsjob@interactions.net with interest or questions.