On 04/20/2011 12:22 PM, Robert Haas wrote:
>
>> Well, you aren't fighting alone. We have significant problems in this area.
>> As you said, we always have. There is also a bizarre, almost insane
>> objection to using tools that "aren't invented here" to solve problems. The
>> problems you (Josh) present are real, regardless of Robert's opinion. The
>> thing that is important for everyone to remember is PERCEPTION IS REALITY.
>>
>> If people PERCEIVE there is a problem, THERE IS A PROBLEM.
> Absolutely. And I am perfectly well aware that we have screwed this
> up from time to time. But I also know that I have spent a very large
> amount of time over the last few years trying to improve things. It
> would be nice to know whether that has had any impact. If it hasn't,
> then half of what I have spent the last two years doing has been a
> waste of time.
I don't think anyone would argue that your efforts have not improved the
situation. I certainly wouldn't. However, the perception (and reality of
the problem) definitely still applies. I wouldn't suggest that you stop
what you are doing but that doesn't mean the problem or variances of the
problem don't still exist and need to be addressed.
Sincerely,
jD
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