HelpDesk System ???

Am Mit, 2003-07-09 um 14.24 schrieb Vianet Helpdesk:
> Your email has been received and added to the Vianet Support Tracking System.
>
> Your Report Number is 156914.
>
> Please quote your Report Number when enquiring about the progress of your report.
>
> We will attend to your Report as soon as possible, and reply to you at this address.

Could anybody explain me why I always get such a message when I reply to
this group ?
Is this a new feature of this group ?
Or is it spam ?

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