Обсуждение: PostGre SQL/ HCL

On Mon, Mar 23, 2026 at 10:16:05AM +0000, Aayra Singh wrote:
> Classification: Confidential
> 
> Hi Team,
> 
> I am from the Procurement team at HCLTech.
> We have purchased PostGre SQL through one of our vendors.
> We were informed through them that the product support is included in license
> cost but not integration support that user need to do on his own.
> Could you please explain what specifically is covered by "product support"
> versus "integration support"?
> User requirement is for support for the PostgreSQL database itself. They are
> not looking for support for the software used to integrate .NET applications
> with PostgreSQL.
> Also can you please check if we can also buy one of the licenses from below?
> 
> https://postgrespro.com/products/postgrespro/standard
> 
> https://postgrespro.com/products/postgrespro/enterprise

We are an open source project and do not sell anything, including
support.  The software is free to use:

    https://www.postgresql.org/about/licence/

Hence, I have no idea how to answer any of your questions.

-- 
  Bruce Momjian  <bruce@momjian.us>        https://momjian.us
  EDB                                      https://enterprisedb.com

  Do not let urgent matters crowd out time for investment in the future.

On 3/23/26 3:16 AM, Aayra Singh wrote:
> Classification: *Confidential*
> 
> Hi Team,
> 
> I am from the Procurement team at HCLTech.
> 
> We have purchased PostGre SQL through one of our vendors.
> 
> We were informed through them that the product support is included in 
> license cost but not integration support that user need to do on his own.
> 
> Could you please explain what specifically is covered by "product 
> support" versus "integration support"?

Postgresql is opensource, you are free do with what you want. If you 
went through a third party vendor to buy support you will need to 
contact that vendor to find what that support package covers.

> 
> User requirement is for support for the PostgreSQL database itself. They 
> are not looking for support for the software used to integrate .NET 
> applications with PostgreSQL.
> 
> Also can you please check if we can also buy one of the licenses from below?
> 
> https://postgrespro.com/products/postgrespro/standard<https:// 
> postgrespro.com/products/postgrespro/standard>
> 
> https://postgrespro.com/products/postgrespro/enterprise<https:// 
> postgrespro.com/products/postgrespro/enterprise>
> 
> Thanks, and Regards
> 
> Aayra Singh
> 
> Senior Management Trainee - Global Procurement Services
> 
> *HCLTech*
> 
> Supercharging Progress™
> 
> _hcltech.com <http://www.hcltech.com/>_
> 
> 5^th  Floor, Tower-3
> 
> Sector-126, Noida-201303, India
> 
> Mob: +91 8146946337
> 
> Email: _aayra.singh@hcltech.com_
> 
> 168CC222
> 
> ::DISCLAIMER::
> ------------------------------------------------------------------------
> The contents of this e-mail and any attachment(s) are confidential and 
> intended for the named recipient(s) only. E-mail transmission is not 
> guaranteed to be secure or error-free as information could be 
> intercepted, corrupted, lost, destroyed, arrive late or incomplete, or 
> may contain viruses in transmission. The e mail and its contents (with 
> or without referred errors) shall therefore not attach any liability on 
> the originator or HCL or its affiliates. Views or opinions, if any, 
> presented in this email are solely those of the author and may not 
> necessarily reflect the views or opinions of HCL or its affiliates. Any 
> form of reproduction, dissemination, copying, disclosure, modification, 
> distribution and / or publication of this message without the prior 
> written consent of authorized representative of HCL is strictly 
> prohibited. If you have received this email in error please delete it 
> and notify the sender immediately. Before opening any email and/or 
> attachments, please check them for viruses and other defects.
> ------------------------------------------------------------------------


-- 
Adrian Klaver
adrian.klaver@aklaver.com

Classification: Confidential

Hi Adrian,

We wish to know the difference between product and integration support. The vendor gave us your contact to answer the
technicalqueries. Kindly assist. 

Thanks, and Regards
Aayra Singh 
Senior Management Trainee - Global Procurement Services

HCLTech
Supercharging ProgressT
hcltech.com
5th Floor, Tower-3
Sector-126, Noida-201303, India

Mob: +91 8146946337
Email: aayra.singh@hcltech.com




-----Original Message-----
From: Adrian Klaver <adrian.klaver@aklaver.com>
Sent: Tuesday, March 24, 2026 1:54 AM
To: Aayra Singh <aayra.singh@hcltech.com>; pgsql-general@lists.postgresql.org
Cc: SAM <sam@hcl-software.com>; Annes Joseph <Annes.Joseph@hcltech.com>
Subject: Re: PostGre SQL/ HCL

[CAUTION: This Email is from outside the Organization. Unless you trust the sender, Don't click links or open
attachmentsas it may be a Phishing email, which can steal your Information and compromise your Computer.] 

On 3/23/26 3:16 AM, Aayra Singh wrote:
> Classification: *Confidential*
>
> Hi Team,
>
> I am from the Procurement team at HCLTech.
>
> We have purchased PostGre SQL through one of our vendors.
>
> We were informed through them that the product support is included in
> license cost but not integration support that user need to do on his own.
>
> Could you please explain what specifically is covered by "product
> support" versus "integration support"?

Postgresql is opensource, you are free do with what you want. If you went through a third party vendor to buy support
youwill need to contact that vendor to find what that support package covers. 

>
> User requirement is for support for the PostgreSQL database itself.
> They are not looking for support for the software used to integrate
> .NET applications with PostgreSQL.
>
> Also can you please check if we can also buy one of the licenses from below?
>
> https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost
> grespro.com%2Fproducts%2Fpostgrespro%2Fstandard&data=05%7C02%7Caayra.s
> ingh%40hcltech.com%7C6b547fe91618444398da08de891a2a94%7C189de737c93a4f
> 5a8b686f4ca9941912%7C0%7C0%7C639098942662825648%7CUnknown%7CTWFpbGZsb3
> d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoi
> TWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Fu9kpR6ZQFh5Taua0PkpalcJOB
> rNI9f6z6ylv62MKxE%3D&reserved=0<https://
> postgrespro.com/products/postgrespro/standard>
>
> https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost
> grespro.com%2Fproducts%2Fpostgrespro%2Fenterprise&data=05%7C02%7Caayra
> .singh%40hcltech.com%7C6b547fe91618444398da08de891a2a94%7C189de737c93a
> 4f5a8b686f4ca9941912%7C0%7C0%7C639098942662846518%7CUnknown%7CTWFpbGZs
> b3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIj
> oiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VmMLTDnJ0PC3g7Qp6OG1Vwt2
> 0AQ38ePQlIgUqGwUH6w%3D&reserved=0<https://
> postgrespro.com/products/postgrespro/enterprise>
>
> Thanks, and Regards
>
> Aayra Singh
>
> Senior Management Trainee - Global Procurement Services
>
> *HCLTech*
>
> Supercharging ProgressT
>
> _hcltech.com
> <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.
> hcltech.com%2F&data=05%7C02%7Caayra.singh%40hcltech.com%7C6b547fe91618
> 444398da08de891a2a94%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C6390
> 98942662859033%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiI
> wLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7
> C%7C&sdata=UBvt%2F98eX1i%2FMTfjz21Fr6jLvpFjoGb0TdNz9%2F%2B4EoE%3D&rese
> rved=0>_
>
> 5^th  Floor, Tower-3
>
> Sector-126, Noida-201303, India
>
> Mob: +91 8146946337
>
> Email: _aayra.singh@hcltech.com_
>
> 168CC222
>
> ::DISCLAIMER::
> ----------------------------------------------------------------------
> -- The contents of this e-mail and any attachment(s) are confidential
> and intended for the named recipient(s) only. E-mail transmission is
> not guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete, or
> may contain viruses in transmission. The e mail and its contents (with
> or without referred errors) shall therefore not attach any liability
> on the originator or HCL or its affiliates. Views or opinions, if any,
> presented in this email are solely those of the author and may not
> necessarily reflect the views or opinions of HCL or its affiliates.
> Any form of reproduction, dissemination, copying, disclosure,
> modification, distribution and / or publication of this message
> without the prior written consent of authorized representative of HCL
> is strictly prohibited. If you have received this email in error
> please delete it and notify the sender immediately. Before opening any
> email and/or attachments, please check them for viruses and other defects.
> ----------------------------------------------------------------------
> --


--
Adrian Klaver
adrian.klaver@aklaver.com

On 3/23/26 7:16 PM, Aayra Singh wrote:
> Classification: Confidential
> 
> Hi Adrian,
> 
> We wish to know the difference between product and integration support. The vendor gave us your contact to answer the
technicalqueries. Kindly assist.
 

If you mean me personally then they where sadly mistaken, I don't offer 
that support outside of anything I may answer on this list. If they 
meant this list, then again there seems to be some misunderstanding. 
This list is for the community version of Postgres, for which there is 
no charge for it's use or for answers on this list. How the vendor 
differentiates between product and integration support is something they 
would have to answer and is not something this list can help you with.

> 
> Thanks, and Regards
> Aayra Singh
> Senior Management Trainee - Global Procurement Services
> 
> HCLTech
> Supercharging ProgressT
> hcltech.com
> 5th Floor, Tower-3
> Sector-126, Noida-201303, India
> 
> Mob: +91 8146946337
> Email: aayra.singh@hcltech.com
> 
> 
> 

-- 
Adrian Klaver
adrian.klaver@aklaver.com

> On Mar 23, 2026, at 03:16, Aayra Singh <aayra.singh@hcltech.com> wrote:
> I am from the Procurement team at HCLTech.
>  We have purchased PostGre SQL through one of our vendors.
>  We were informed through them that the product support is included in license cost but not integration support that
userneed to do on his own. 

This question reoccurs on these lists, as many large companies are still unfamiliar with open source software and how
itis licensed and supported. 

The database system under the name PostgreSQL does not belong to any one company, and no company sells it as such.
Compnaiesmay sell variations of it ("forks"), or may sell packaged versions of it, but anyone can download and run
PostgreSQLfor free without having to pay any license fee. 

The vendor through whom you purchased PostgreSQL may be simply distributing the software with the addition of paid
supportservices.  The open-source PostgreSQL license allows that. 

It's hard to answer the question about what the difference is between "product" and "integration" support, because
PostgreSQLas such does not come with either one.  Speculatively, what your vendor might mean is that handling of bugs
andadvice on the operation of PostgreSQL is included in their support contract, but advice and support on how to
integratePostgreSQL in your application is not included.  (Note that no organization except the PostgreSQL Global
DevelopmentGroup cna promise changes to PostgreSQL, so if your vendor is guaranteeing bug fixes in the community
version,or the addition of features, they are misinformed as to how the development process works.) 

However, you'll need to get that infromation directly from your vendor.  The community (which is what you have reached
onthis mailing list) provides assistance on PostgreSQL, but the community is not a corporation and can only supply
assistanceas individual members of it have time and expertise to do so. 

If you would like "integration" support, you can contact a consultancy that professional services organization
PostgreSQL. The community maintains a list of professional services organizations here: 

    https://www.postgresql.org/support/professional_support/

Ultimately, though, the questions on what is and is not included in your support contract is a question for the vendor
thatsold you the contract.  There is no bright line between "product" and "integration" support, and they would be the
bestpeople to contact to find out what the distinction is in your case. 

On Tue, Mar 24, 2026 at 02:16:32AM +0000, Aayra Singh wrote:
> Classification: Confidential
                  ^^^^^^^^^^^^

You should also be aware this is a public email list where each posted
email is sent to thousands of people.  Here is the entire public email
thread:


https://www.postgresql.org/message-id/flat/OS8PR04MB8203FF205CBFDE7078EF569DF74BA%40OS8PR04MB8203.apcprd04.prod.outlook.com

-- 
  Bruce Momjian  <bruce@momjian.us>        https://momjian.us
  EDB                                      https://enterprisedb.com

  Do not let urgent matters crowd out time for investment in the future.