Re: Why we lost Uber as a user

> On Aug 3, 2016, at 3:29 AM, Greg Stark  wrote:
> 
>> 
> 
> Honestly the take-away I see in the Uber story is that they apparently
> had nobody on staff that was on -hackers or apparently even -general
> and tried to go it alone rather than involve experts from outside
> their company. As a result they misdiagnosed their problems based on
> prejudices seeing what they expected to see rather than what the real
> problem was.
> 

+1 very true. 

At the same time there are some lessons to be learned. At the very least putting in big bold letters where to come for help is one.